Frequently Asked Questions
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What time is check in/out?
The check in time is 2:00PM and check out is 11:00am
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How do I check Prices?
Simply press the "Book Now" button on any page. Enter your dates and this will display available rooms and the corresponding prices for those dates. If you wish to book a room, you can press "Book" on that screen and follow the booking process or change the dates for an alternate search.
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How do I check availability?
Simply press the "Book Now" button on any page. Enter your dates and this will display available rooms and the corresponding prices for those dates. If you wish to book a room, you can press "Book" on that screen and follow the booking process or change the dates for an alternate search.
If no rooms show, and a calendar is displayed, we may be full or there may be a minimum stay in place. Try alternate dates or increasing your number of nights.
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Do you accept children?
Yes, Mbale Resort Hotel accepts children.
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Do you accept dogs?
We do not accept dogs or pets
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Which room is the best?
The best room depends on your preference and purpose of stay. If you’re looking for more space and luxury, executive rooms offer the highest level of comfort and privacy. For business travelers, business suites provide a perfect balance of convenience and style. Our team is always happy to recommend the best option based on your needs.
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How does your Best Rate Guarantee work?
You won't find a better rate advertised anywhere else on the internet.
If you think you've found a lower price for an equivalent room on the same booking conditions, please call or email us and we'll match the price.
Please see https://www.mbaleresorthotel.com/best-rate-guarantee for more details.
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I'm celebrating a special occasion - how can you help?
Springfield House is a special place to stay and as such, many of our guests are celebrating an event such as a birthday, anniversary or honeymoon whilst staying with us.
To help make your stay even more special, we're happy to add flowers, chocolate or a bottle of bubbly to your room prior to your arrival. Please let us know your ideas and budget and we will try our best to arrange something suitable.
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Do you have a ground floor / accessible bedroom?
Yes, Mbale Resort Hotel accommodates guests who are unable to manage stairs comfortably.
We currently have three rooms located on the ground floor for guests who prefer easy access without using stairs.
Additionally, the hotel is equipped with a lift for guests who prefer upper-floor rooms but require elevator access.
Kindly inform us at the time of booking so we can allocate a suitable room for your comfort.
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Do you offer a single person discount?
Yes, we offer discounts per night on our executive rooms for single occupancy when staying for five (5) nights or more.
Kindly book directly to enjoy exclusive offers and discounts. Please contact our reservations team for availability and terms.
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How do I find you?
Take a look at our Map & Directions page where there are links to Google maps. Or click on the link in the pre-arrival email we send you 4 days before check in.
Please searching ‘Mbale Resort Hotel’ in Google or Apple Maps to effectively find us.
We are located in Senior Quarters, Plot 50, Bungokho Road, Mbale City, Uganda.
