At Mbale Resort Hotel, hospitality is more than a service, it’s a culture. We believe great guest experiences start with happy, empowered team members. If you’re passionate about service excellence,   teamwork, and personal growth, we’d love to have you on board.

 Why Work With Us

 We are committed to creating a supportive and rewarding work environment where every team member feels valued and inspired.

 What we offer:

• A positive and inclusive workplace culture
• Opportunities for training and career development
• Competitive compensation and benefits
• Hands-on experience in a professional hotel environment
• A chance to grow within a dynamic and expanding hospitality brand

  Whether you’re starting your career or looking to take the next step, Mbale Resort Hotel provides the platform to learn, grow, and succeed.

Department:      Human Resources & Administration

 Job Title    :        Human Resource and Administrative Officer

 Reports to :        Human Resource Manager

 Supervises : 

 Deadline: 12/06/2026

  Job Purpose:

 Responsible for supporting the effective and efficient management of the organization’s human resources and administrative functions

 This role ensures compliance with HR policies, provides support in recruitment, employee relations, performance management,

 training and handles day-to-day administrative duties to ensure smooth office operations.

 Duties and Responsibilities:

• Support in the recruitment and selection process including job postings, shortlisting, interviewing, and onboarding.
• Conduct reference checks and background screenings for potential hires.
• Maintain and update employee records, personal files, and HR databases and ensure that confidentiality of information is protected at all times.
• Coordinate employee orientation and induction programs.
• Support in the implementation of performance appraisal systems.
• Monitor compliance with labor laws and internal policies and report any breaches to management in a timely manner.
• Monitor employee attendance, leave records, dress codes and handle related queries.
• Assist in resolving employee relations issues and disciplinary matters.
• Prepare HR-related reports as required (headcount, turnover, training logs, etc.).
• Coordinate staff training and development programs.
• Initiate and coordinate programmes to promote a positive workplace culture and employee engagement.:
• Manage office supplies and inventory; ensure timely procurement and restocking.
• Maintain up-to-date records of company assets and ensure proper usage.
• Organize and support internal meetings, events, and documentation.
• Monitor compliance with health and safety regulations to ensure a safe and conducive working environment and log any breaches thereto
• Handle general correspondence and manage office filing systems.
•  Any other duties as maybe assigned from time to time.

 Person Specification:

  A. Qualification

  Minimum of a Bachelor’s degree in the disciplines of Human Resource, Business Administration, Organisational Psychology, Social Sciences or

  any other related field from a reputable University.

  Post graduate diploma in any of the above fields is an added advantage.

 B. Work Experience

 Minimum 2years’ experience in a similar HR/Admin role, preferably in a hotel or hospitality environment.

 C. Competencies and skills.

• •Knowledge of hospitality labor laws, HR practices, and industry compliance standards.
• •Strong organizational and multitasking skills.
• •Excellent communication and interpersonal skills.
• •Proficient in MS Office Suite; experience with hotel HR systems or time attendance software is an advantage
• •High level of confidentiality, integrity, and professionalism.
• •Ability to work flexible hours when needed (including weekends or holidays during peak periods).

     According to the Org Structure approved on 18^th March 2021, the Officer supervises the Administrative Assistant and Records Assistant. However, these roles could still be       vacant. May be consider deleting the “Supervises” line.

How to Apply

Interested candidates are invited to submit:

• A cover letter indicating the position applied for
• A detailed CV and academic documents all in one pdf

Email: recruitment@mbaleresorthotel.com
Subject Line: Application – [Position Name]

Alternatively, applications may be submitted at HR Office during working hours.

Equal Opportunity Employer

Mbale Resort Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.